Our aim is to provide the best protection, making sure that any money held by our members, on behalf of their clients is ring-fenced, and refunded if the worst happens. Our members must display our logo in their shop windows and commit to transparency of client money handling for their customers.
ClientMoney Protect Values:
Honest and transparent
We are honest, open, ethical, and fair. Our products are easy to understand and fit for purpose. We believe our customers should know what they are buying and what they are not.
Respect and integrity
We are an inclusive company, and we embrace our customers and our colleagues regardless of background or culture.
Passion and leadership
Passion is at the heart of everything we do. We are continuously moving forward, innovating, and improving. Our products are best of breed and market leading.
Curious and innovative
We challenge our existing processes and seek to make them better for the benefit of our customers and our people. We look to anticipate the needs of our customers both now and in the future.
Flexible and adaptable
We are open to new ideas and concepts. Our products are flexible and adaptable and give our customers what they want.
We’re part of the Hamilton Fraser family. Hamilton Fraser is a family of specialist insurance and regulatory brands for the private rented sector. From referencing and deposits (or replacements), all the way through to possessions, our brands cover the entire life cycle of a tenancy.
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Would confidently recommend
I have been working with The Lettings Partnership, as my client accountants, since I took over the Martin & Co Staines upon Thames franchise around 12 months ago. All the team at The Lettings Partnership are always on hand to help and they resolve any issues in an effective, timely manner. Everyone I have dealt with so far have been very personable. Alex Paine and Jake Collins always go over and above to help with any of my queries. Knowing that my client accounting is in safe and capable hands, has allowed me more time to focus on other parts of my business. I would confidently recommend The Lettings Partnership for all your client accounting needs!
I have used The Letting Partnership for just over 3 years now and during this time they have been incredibly professional and first class in all of our dealings. I would strongly recommend their services.
What a fantastic company The Letting Partnership is! From beginning to end, their knowledge is first class, giving you the confidence to know that whatever you come up against there is always someone there to help and guide you. I simply wouldn’t have the business I have without them and cannot recommend them highly enough. If there were 6 star rating they would get it!
Continually, high level of service.
We have been working with The Letting Partnership for over 6 years now and the level of service is still as high now as it was at the very beginning. The referencing service is efficient and quick, when required.
Great service from all department teams, prompt replies to any queries, great legal help and advice when needed, excellent money handling systems and tenant referencing. Can’t speak of The Letting Partnership any higher and would recommend them to any Letting Agent for back office systems. They make our job much easier to do.
Professional and Efficient
The Letting Partnership deal with all our Deposits and Client accounting and I find them to be helpful at all times. I speak with with the accounts team on a regular basis and they are always quick to respond to any queries I might have and are professional and efficient. Gill and Rosie in Services also deserve a mention as being a pleasure to speak and deal with.
Challenges handled with professionalism
The Letting Partnership has been excellent throughout. We gave them a mammoth task that was fraught with challenges which they handled with professionalism and logic. Both Chris Mason and Matt Kemp-Smith were endlessly patient and helpful in helping us with our client accounts.
Covid19 – Feedback
Just wanted to say thank you to you and all of your team for the coverage offered over this difficult period so far. Everyone I have dealt with from accounts to services etc have been exceptional and exemplary. From our point of view it has been seamless and I have not noticed any drop in service whatsoever. I thank you and all your staff for this as I am acutely aware that it is a difficult thing to achieve under these circumstances.
Excellent service from the team at TLP
Having recently purchased a lettings business they (TLP) have been fantastic at looking after our client account whilst we are settling in. Initially dealing with John then more recently with Jake and Alex, they have provided a clear and fuss free service. Would highly recommend this professional and very friendly team should you be in the same position as us as newbies or if you’re feeling dissatisfied with your current provider and looking to change. Thanks TLP
A joy to work with
We are a letting agent in Leeds and The Letting Partnership run our client accounting. Alex Paine is our Client Accounts Administrator and is an absolute joy to work with. Always happy to help and very knowledgeable on the systems we use. Its very comforting to know that we have someone at the end of the phone or on email that can help us not only process our accounts but quickly sort out queries and identify areas of improvement for our business. Thank you Alex, you are a credit to the team!
We have been working with Mannie and the team at The Letting Partnership for 18 months. They provide a fantastic service. Very knowledgeable, professional and efficient. We would highly recommend them to any busy lettings agent.
Excellent personal service, cannot recommend enough!
The Letting Partnership team have been looking after us for a few years and take care of all of our client accounting. They have excellent knowledge of the lettings industry and consistently provide us with sound guidance with client monies and ensuring our clients are totally safeguarded. They keep us up to date with the regular changes and keep us informed with what we need to know to keep our clients and our business protected. If we ever have any queries they are always explained in detail and answered quickly, there's never a trouble getting hold of the person you need to speak to. We are extremely happy with the service and cannot recommend enough.
First Rate Service
We receive a consistently high level of friendly and professional service from all the team at the Lettings Partnership. Highly recommend.