Client money specialists since 2006
Client accounting support for letting agents
From day-to-day outsourced client accounting to Client Money Protection (CMP) audits, acquisition support and one-off projects, we help you stay on top of client money without adding pressure to your team.
Real people working as an extension of your agency.
Why agents outsource
Nobody got into lettings to manage client money
Client money is one of the most regulated and operationally demanding parts of running a letting agency. Daily reconciliation, payments, compliance and reporting all take time - and when too much knowledge sits with one person, the risk increases too.
By outsourcing your client accounting, you take that pressure off your team and give the day-to-day work to people who specialise in it.
Talk to our teamClient accounts are complex to manage
Banks are tightening requirements, designated accounts can be difficult to maintain, and client money rules keep evolving.
Reconciliation takes up too much time
Daily reconciliation, rent collection, landlord payments and invoice processing absorb hours your team could spend on landlords, tenants and growth.
Too much knowledge sits with one person
Holidays, sickness or staff turnover can leave client accounting exposed. Outsourcing gives you resilience when key people are unavailable.
Compliance needs specialist attention
CMP renewals, deposit records, reporting and audit requirements all need to be accurate and up to date. We can handle the day-to-day work and audit support when you need it.
Our solutions
Specialist support for every stage of client accounting
01
Outsourced Client Accounting
We collect rent, pay landlords and contractors, allocate deposits, process invoices and reconcile your client accounts every working day. You keep your bank and your software, or use a dedicated The Letting Partnership (TLP) client account if you need one.
Lettings Launch Kit
Everything a new agency needs to get its client account set up properly and start trading with confidence.
Learn more about Lettings Launch Kit 03Acquisition Services
Due diligence, client account reviews, opening balances and migration support when you buy a lettings portfolio or acquire a letting agent.
Learn more about Acquisition Services 04CMP HealthCheck
A cost-effective alternative to an accountant’s report for your CMP renewal, accepted by participating CMP scheme providers.
Learn more about CMP HealthCheck 05Deposit HealthCheck
We compare your client accounting software with your deposit scheme records and give you a clear report of anything that needs attention.
Learn more about Deposit HealthCheckPowered by people
People who understand agency life
Many of our team have worked in lettings agencies, across property management, client accounting and administration. They understand the pressures, the systems and the day-to-day realities because they’ve been there themselves.
£40m+
Processed every month
40,000+
Tenancies supported
1,000+
Audits completed every year
20+ years
Client money expertise
Don't just take our word for it
Why agents say they should have done it sooner
“When it’s your own business, you want to control everything, but I got to the point where my business needed to grow so I wanted a professional and trustworthy company to deal with the parts that they are experts in. TLP works seamlessly with my business, and I no longer feel the need to control everything.”
“We desperately needed a jumpstart and that jumpstart was The Letting Partnership, I really can’t stress how helpful the team are. I feel confident and happy that we have The Letting Partnership as our client accounting and compliance partner so we can focus on getting new landlords”
“A few emails backwards and forwards, as opposed to sitting with my accountant for a week. I’ll happily grab a coffee with him, but to pay a week’s worth of fees? No thank you.”
“TLP recently carried out a snapshot audit of our Tenancy Deposit Scheme (TDS) deposits across one of Leaders Romans Group’s (LRG) portfolios. The review was completed quickly & efficiently, with clear findings provided in an impressively short time frame. It’s fair to say this would have taken us significantly longer to complete in-house. The audit offered valuable insight and gave us strong reassurance around compliance.”
Frequently asked questions
The things agents ask us first
Anything we haven’t covered, just ask. You’ll speak to someone who does this every day.
No. We can work with the bank and software you already use.
If you need either, we can also provide access to a dedicated TLP client account and supported client accounting software. For some agents, using a TLP client account can make onboarding quicker and simplify the day-to-day client accounting process.
You’ll have a dedicated Client Accounting Specialist responsible for the day-to-day running of your account.
Our specialist onboarding team will manage the move across, and we have several fully trained team members on each of the software platforms we support, so there is always cover for holidays and sickness.
You’ll also have a Customer Success Manager, giving you a clear point of contact for questions, concerns or anything you want to discuss.
The biggest factor is usually how quickly we can get access to your bank and client accounting software.
If you choose to use a dedicated TLP client account, which we recommend, we can usually have this set up within a couple of days, helping us get you up and running more quickly.
Assuming there is no significant remedial work required, most onboarding is completed within a month, and often sooner.
Yes. Our CMP HealthChecks are accepted by Propertymark, Money Shield and Client Money Protect, subject to the individual scheme’s requirements.
There are specific criteria for each scheme, so please see the CMP HealthCheck product page for the latest details.
No. In fact, the majority of our clients are owner-managed independent letting agents.
We work with agencies of different sizes, from smaller independents that want to remove the day-to-day client accounting burden through to larger businesses that need additional capacity, resilience or specialist support.
Yes. This is something we deal with regularly.
We can help identify where the difference is coming from, work through the underlying issues and get the client account balancing. If there is remedial work to do, we can support with that too.
The earlier we get involved, the easier it usually is to put things right.
Yes. We are ISO 27001 certified and have documented controls around access, systems and information handling. Your data is only accessible to the people who need it to do their job.
Yes. We have multiple layers of control around client money, including segregation of duties, approval checks, balance monitoring and internal oversight.
Where an agency uses a TLP client account, its client money is held in a dedicated account with either NatWest or Lloyds Bank and is never pooled with money belonging to other agencies.
We also maintain appropriate insurance, internal policies and compliance controls around the work we carry out.
View our credentials and registrations here.
Get in touch
Let's talk about what's landing on your desk
A short, no-obligation conversation with someone who understands lettings. We'll tell you honestly whether we can help, and what the best next step looks like.
