Protecting Your Client Money

Protecting your client money is paramount to the success of your business and ours!

The decision to outsource client accounting is not one any agent takes lightly.

For this reason we believe transparency is crucial.

It is essential that you know what happens to your client money and how we handle and process it when you entrust your client accounting to us.

We've got you covered ...

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Client Money Protection (CMP) in place as members of Propertymark’s CMP scheme

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Professional Indemnity insurance policy has a £5 million ‘any one claim’ limit & includes cover for misappropriation of client money

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Full members of The Property Ombudsman

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Propertymark members in our own right & hold Approved Industry Suppliers status

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We process & handle client money in accordance with all legislation & industry trade body rules

So here's what you need to know..

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YOUR CLIENT ACCOUNT(S)

If I have an existing client account will I need to move it?
No. You just need to approve us to work on it. We provide a seamless transition without the hassle of tenants having to change their payment details, standing orders etc.
Can The Letting Partnership set up a client account for me?
Yes. We have the facility to open client accounts with Lloyds Bank on behalf of agents using our client accounting services. The perfect solution if you are having difficulties with your bank or just don’t want the hassle.
Will my client account be held separately from other Letting Partnership client accounts?
Yes. The title of the account will include your company’s name and have its own account number. It will not be used for any purpose other than to collect and process your client money
Is money ever moved / swept from my client account into another account?
Never!  Your account is completely ring-fenced and we will never combine or ‘sweep’ any monies from your client account in to any other account
Will I have any access to my client account?
Yes. The client account is managed & controlled by us but we will arrange with the bank for you to have ‘read-only’ access
Will I receive a ‘no right of set-off’ letter from the bank?
Yes. We will send you a copy of the letter from the bank which confirms that they have no right of set-off against money held in your client account

ACCOUNTING RECORDS

How often will my client account be reconciled?
Daily. In the unlikely event that there is a difference we will immediately take action to resolve it, and you will always be kept informed
Is there an audit trail?
Yes. In accordance with GDPR regulations The Letting Partnership keep full records of all client money transactions

SECURITY

Who has access to my client account?
Only the members of TLP staff who are specifically assigned to process your account.
What security checks are in place for making payments?
Bank cards and card readers are stored securely in a fire-safe cabinet and signed in and out each day by a senior member of staff. All payments are authorised by two members of our client accounting team

What next?

Get in touch to see how we can help you or request a no-obligation quote
client logo- martin & co

Would confidently recommend

I have been working with The Lettings Partnership, as my client accountants, since I took over the Martin & Co Staines upon Thames franchise around 12 months ago. All the team at The Lettings Partnership are always on hand to help and they resolve any issues in an effective, timely manner. Everyone I have dealt with so far have been very personable. Alex Paine and Jake Collins always go over and above to help with any of my queries. Knowing that my client accounting is in safe and capable hands, has allowed me more time to focus on other parts of my business. I would confidently recommend The Lettings Partnership for all your client accounting needs!

Doreen Rose
Ian Watkins- client logo

Incredibly professional

I have used The Letting Partnership for just over 3 years now and during this time they have been incredibly professional and first class in all of our dealings. I would strongly recommend their services.

Ian Watkins
Baker Sales & Lets- client logo

Fantastic company!

What a fantastic company The Letting Partnership is! From beginning to end, their knowledge is first class, giving you the confidence to know that whatever you come up against there is always someone there to help and guide you. I simply wouldn’t have the business I have without them and cannot recommend them highly enough. If there were 6 star rating they would get it!

Jason Baker
Winkworth logo- client logo

Continually, high level of service.

We have been working with The Letting Partnership for over 6 years now and the level of service is still as high now as it was at the very beginning. The referencing service is efficient and quick, when required.

Anna O’Shea
Berkshire Lets - client logo

Great service

Great service from all department teams, prompt replies to any queries, great legal help and advice when needed, excellent money handling systems and tenant referencing. Can’t speak of The Letting Partnership any higher and would recommend them to any Letting Agent for back office systems. They make our job much easier to do.

Ron Southern
Russell & Butler - client logo

Professional and Efficient

The Letting Partnership deal with all our Deposits and Client accounting and I find them to be helpful at all times. I speak with with the accounts team on a regular basis and they are always quick to respond to any queries I might have and are professional and efficient. Gill and Rosie in Services also deserve a mention as being a pleasure to speak and deal with.

Debbie Rowe
Sheraton Law client logo

Challenges handled with professionalism

The Letting Partnership has been excellent throughout. We gave them a mammoth task that was fraught with challenges which they handled with professionalism and logic. Both Chris Mason and Matt Kemp-Smith were endlessly patient and helpful in helping us with our client accounts.

Sheraton Law
Phillips & Stubbs- client logo

Covid19 – Feedback

Just wanted to say thank you to you and all of your team for the coverage offered over this difficult period so far. Everyone I have dealt with from accounts to services etc have been exceptional and exemplary. From our point of view it has been seamless and I have not noticed any drop in service whatsoever. I thank you and all your staff for this as I am acutely aware that it is a difficult thing to achieve under these circumstances.

Edward Gailey
client logo- martin & co

Excellent service from the team at TLP

Having recently purchased a lettings business they (TLP) have been fantastic at looking after our client account whilst we are settling in. Initially dealing with John then more recently with Jake and Alex, they have provided a clear and fuss free service. Would highly recommend this professional and very friendly team should you be in the same position as us as newbies or if you’re feeling dissatisfied with your current provider and looking to change. Thanks TLP

Lindsey Medley
dwell logo

A joy to work with

We are a letting agent in Leeds and The Letting Partnership run our client accounting. Alex Paine is our Client Accounts Administrator and is an absolute joy to work with. Always happy to help and very knowledgeable on the systems we use. Its very comforting to know that we have someone at the end of the phone or on email that can help us not only process our accounts but quickly sort out queries and identify areas of improvement for our business. Thank you Alex, you are a credit to the team!

Ross Harding
client logo- parkers

Fantastic service

We have been working with Mannie and the team at The Letting Partnership for 18 months. They provide a fantastic service. Very knowledgeable, professional and efficient. We would highly recommend them to any busy lettings agent.

Joy Henning
Streets Estates

Excellent personal service, cannot recommend enough!

The Letting Partnership team have been looking after us for a few years and take care of all of our client accounting. They have excellent knowledge of the lettings industry and consistently provide us with sound guidance with client monies and ensuring our clients are totally safeguarded. They keep us up to date with the regular changes and keep us informed with what we need to know to keep our clients and our business protected. If we ever have any queries they are always explained in detail and answered quickly, there's never a trouble getting hold of the person you need to speak to. We are extremely happy with the service and cannot recommend enough.

Mike Griffin
Jacobs & Hunt

First Rate Service

We receive a consistently high level of friendly and professional service from all the team at the Lettings Partnership. Highly recommend.

Caroline Alder