About us
Client money specialists, built for the lettings industry
Since 2006, The Letting Partnership has helped letting agents manage, protect and account for client money.
Today, we support more than 300 letting agents, process over £40m in client money each month across 40,000 tenancies, and work on nine leading software systems.
From outsourced client accounting and Client Money Protection (CMP) audits to acquisition support and one-off projects, our focus is simple: to make client money easier to manage, easier to evidence and easier to control.
£40m+
Processed every month
40,000+
Tenancies supported
1,000+
Audits completed annually
20+ years
Client money expertise
Powered by people
Client accounting specialists who understand lettings.
Client money is about much more than accounting. It sits at the heart of compliance, landlord relationships, banking, deposits, software and the everyday running of an agency.
That’s why our clients work with real people who understand lettings, client money and the pressures of running an agency. Many of our team have worked in administration, property management and agency operations, bringing that experience into the service today.
You'll have a dedicated client accounting specialist and Customer Success Manager, backed by onboarding and software expertise. Whether everything is running smoothly or something isn’t quite adding up, there’s always someone who understands your agency and can help.
From the start
Onboarding & Software Specialists
Getting you set up properly and keeping things running.
Day to day
Client Accounting Specialist
Your dedicated specialist, with trained cover across the platforms we support.
Your point of contact
Customer Success Manager
For help, reassurance or a conversation about what comes next.
Raising standards in the letting industry
We don't just follow the rules. We help shape the conversation.
The Letting Partnership exists to raise standards across the lettings industry and strengthen the way client money is protected.
We believe landlords and tenants should be able to trust that their money is handled properly, while professional agents should be able to demonstrate that they are doing things the right way. From managing client accounts and carrying out independent HealthChecks to supporting wider industry initiatives, our focus is always safer client money and better standards.
Trusted across the industry
From independent agents
to the UK's best-known groups
The majority of our clients are independent, owner-managed letting agents.
We also support larger multi-branch, franchise and corporate businesses, including organisations such as Winkworth, The Property Franchise Group and Leaders Romans Group.
The scale may change, but the requirement does not. Client money has to be handled accurately, consistently and with the right controls behind it.
Our systems and teams are designed to support agencies at different scales, from independents looking to remove the day-to-day client accounting workload to larger groups that need resilience, capacity and specialist support across multiple branches.
Credentials, registrations & memberships
The standards behind our work
Trust is built into the way we work, with recognised standards, industry relationships and robust internal controls.
We're ISO 27001 certified, a Propertymark Industry Supplier and a recognised Client Accounting Service Provider, with segregation of duties, approval checks, balance monitoring, insurance and ongoing oversight built into our processes.
ISO 27001 certified
- Certificate: ISMS-TH-021726
- Valid until: 17 February 2029
Our information security management system is certified to ISO/IEC 27001:2022, covering the confidentiality, integrity and availability of customer data, supplier information and our internal operational data.
Client Money Protection
- Membership no.: C0124022
- Valid until: 31 August 2027
We are members of the Propertymark Client Money Protection scheme.
Professional indemnity insurance
- Insurer: Hiscox
- Cover: £5,000,000 any one claim
Our professional indemnity insurance includes cover for theft and misappropriation of client money.
Property Redress Scheme (PRS)
- Membership no.: PRS034701
- Valid until: 10 August 2027
We are a member of the Property Redress Scheme.
The Property Ombudsman (TPO)
- Membership no.: N02571
We are a member of The Property Ombudsman.
ICO registered
- Registration no.: Z8961940
- Valid until: 28 February 2027
We are registered with the Information Commissioner's Office.
Anti-money laundering supervision
- Supervising authority: HM Revenue & Customs
- Registration no.: XKML00000206535
We are supervised for anti-money laundering purposes by HM Revenue & Customs.
Propertymark Industry Supplier
The Letting Partnership is a Propertymark Industry Supplier, supporting letting agents and property professionals across the sector.
TLP Assured
Client money in safe hands
TLP Assured status is awarded to agents whose client money controls have been reviewed against defined TLP Assured criteria. Agents who outsource their client accounting to us, or complete an eligible TLP HealthCheck, can achieve TLP Assured status.
It gives agents a clear way to demonstrate that their client money controls have been reviewed and that they are committed to transparency around the handling of client money.
Each TLP Assured agency receives a digital kitemark, QR-enabled window sticker, certificate and approved wording for its website and documents.
Scanning the QR code takes landlords and tenants to a verification page confirming the agency’s current TLP Assured status.
Get in touch
Let's talk about what's landing on your desk
A short, no-obligation conversation with someone who understands lettings. We'll tell you honestly whether we can help, and what the best next step looks like.
