Why choose The Letting Partnership
Protecting your client money is paramount to the success of your business and ours!
The decision to outsource client accounting is not one any agent takes lightly.
For this reason we believe transparency is crucial – It is essential that you know what happens to your client money and how we handle and process it when you entrust your client accounting to us.
We've got you covered ...
Our Professional Indemnity insurance policy has a £5 million ‘any one claim’ limit & includes cover for misappropriation of client money
We are full members of The Property Ombudsman (TPO) and the Property Redress Scheme (PRS)
The Letting Partnership are Propertymark members and Approved Industry Suppliers
We process & handle client money in accordance with all legislation & industry trade body rules
So here's what you need to know..
YOUR CLIENT ACCOUNT(S)
If I have an existing client account will I need to move it?
No. You just need to approve us to work on it. We provide a seamless transition without the hassle of tenants having to change their payment details, standing orders etc.
Can The Letting Partnership set up a client account for me?
Yes. We have the facility to open client accounts with Lloyds Bank on behalf of agents using our client accounting services. The perfect solution if you are having difficulties with your bank or just don’t want the hassle.
Will my client account be held separately from other Letting Partnership client accounts?
Yes. The title of the account will include your company’s name and have its own account number. It will not be used for any purpose other than to collect and process your client money
Is money ever moved / swept from my client account into another account?
Never! Your account is completely ring-fenced and we will never combine or ‘sweep’ any monies from your client account in to any other account
Will I have any access to my client account?
Yes. The client account is managed & controlled by us but we will arrange with the bank for you to have ‘read-only’ access
Will I receive a ‘no right of set-off’ letter from the bank?
Yes. We will send you a copy of the letter from the bank which confirms that they have no right of set-off against money held in your client account
ACCOUNTING RECORDS
How often will my client account be reconciled?
Daily. In the unlikely event that there is a difference we will immediately take action to resolve it, and you will always be kept informed
Is there an audit trail?
Yes. In accordance with GDPR regulations The Letting Partnership keep full records of all client money transactions
SECURITY
Who has access to my client account?
Only the members of TLP staff who are specifically assigned to process your account.
What security checks are in place for making payments?
Bank cards and card readers are stored securely in a fire-safe cabinet and signed in and out each day by a senior member of staff. All payments are authorised by two members of our client accounting team
ACCOUNTABILITY
What if I’m not happy with the service I receive?
In the unlikely event that you are not completely happy with the service you have received from The Letting Partnership then we want to know. We will work with you to understand what’s happened and put it right.
What are my rights if the issue cannot be resolved?
We appreciate that from time to time circumstances arise which can result in service related issues and we strive to deal with any such issues in a quick and professional manner. We take complaints very seriously and will take all reasonable steps to deal with that complaint in a fair and efficient way. For full details of our Complaints Policy and Procedure click here.
A service that I didn’t even know I needed
As a new start up business, I was hesitant to have any further additional costs for services, however The Letting Partnership have proven to me that they are a service that I didn't even know I needed. They are likely one of the best decisions I have made as a start up company, and look forward to growing my business with them over the coming years. Their team is always extremely pleasant to talk to, and go above and beyond to help. I am sure I have been a very difficult client with the amount of assistance I have required, but yet never made to feel that way. I could only dream of having a team in my own business like them. Thank you The Letting Partnership
Worked alongside TLP for over 16 years
We have worked alongside The Letting Partnership now for a period of over 16 years and have never considered changing. We have always used their full service package which means Referencing, Administration, Client Accounting, Compliance and Regulatory updates. Their solid team have always been at the end of the phone, respond to queries immediately and have ensured that we can focus on the front end of our growing business. We consider them to be excellent value for money and feel that they are part of who we are and can highly recommend them to other companies or individuals.
Unbelievably Helpful!
Every communication I have had with your team has been met with enthusiasm and a genuine clear undertone of assistance – without question. It’s an absolutely refreshing change to deal with a company that is not only exemplary at what it sets out to do but also INCREDIBLY helpful. Well done to your team!
Would confidently recommend
I have been working with The Lettings Partnership, as my client accountants, since I took over the Martin & Co Staines upon Thames franchise around 12 months ago. All the team at The Lettings Partnership are always on hand to help and they resolve any issues in an effective, timely manner. Everyone I have dealt with so far have been very personable. Alex Paine and Jake Collins always go over and above to help with any of my queries. Knowing that my client accounting is in safe and capable hands, has allowed me more time to focus on other parts of my business. I would confidently recommend The Lettings Partnership for all your client accounting needs!
Priceless
I have been using TLP since July 2022 and I honestly could not have coped without them, the amount of time and stress saved with them looking after all the finance is priceless. Whichever member of the team I have dealt with has been superb, very helpful and knowledgeable of the software that I use, therefore if there is something I am unsure of they will go in and check it for me. Thank you to each and everyone one of them.
Fantastic company!
What a fantastic company The Letting Partnership is! From beginning to end, their knowledge is first class, giving you the confidence to know that whatever you come up against there is always someone there to help and guide you. I simply wouldn’t have the business I have without them and cannot recommend them highly enough. If there were 6 star rating they would get it!
Continually, high level of service.
We have been working with The Letting Partnership for over 6 years now and the level of service is still as high now as it was at the very beginning. The referencing service is efficient and quick, when required.
Great service
Great service from all department teams, prompt replies to any queries, great legal help and advice when needed, excellent money handling systems and tenant referencing. Can’t speak of The Letting Partnership any higher and would recommend them to any Letting Agent for back office systems. They make our job much easier to do.
Professional and Efficient
The Letting Partnership deal with all our Deposits and Client accounting and I find them to be helpful at all times. I speak with with the accounts team on a regular basis and they are always quick to respond to any queries I might have and are professional and efficient. Gill and Rosie in Services also deserve a mention as being a pleasure to speak and deal with.
Challenges handled with professionalism
The Letting Partnership has been excellent throughout. We gave them a mammoth task that was fraught with challenges which they handled with professionalism and logic. Both Chris Mason and Matt Kemp-Smith were endlessly patient and helpful in helping us with our client accounts.
Excellent service from the team at TLP
Having recently purchased a lettings business they (TLP) have been fantastic at looking after our client account whilst we are settling in. Initially dealing with John then more recently with Jake and Alex, they have provided a clear and fuss free service. Would highly recommend this professional and very friendly team should you be in the same position as us as newbies or if you’re feeling dissatisfied with your current provider and looking to change. Thanks TLP
A joy to work with
We are a letting agent in Leeds and The Letting Partnership run our client accounting. Alex Paine is our Client Accounts Administrator and is an absolute joy to work with. Always happy to help and very knowledgeable on the systems we use. Its very comforting to know that we have someone at the end of the phone or on email that can help us not only process our accounts but quickly sort out queries and identify areas of improvement for our business. Thank you Alex, you are a credit to the team!
Fantastic service
We have been working with Mannie and the team at The Letting Partnership for 18 months. They provide a fantastic service. Very knowledgeable, professional and efficient. We would highly recommend them to any busy lettings agent.
Excellent personal service, cannot recommend enough!
The Letting Partnership team have been looking after us for a few years and take care of all of our client accounting. They have excellent knowledge of the lettings industry and consistently provide us with sound guidance with client monies and ensuring our clients are totally safeguarded. They keep us up to date with the regular changes and keep us informed with what we need to know to keep our clients and our business protected. If we ever have any queries they are always explained in detail and answered quickly, there's never a trouble getting hold of the person you need to speak to. We are extremely happy with the service and cannot recommend enough.
First Rate Service
We receive a consistently high level of friendly and professional service from all the team at the Lettings Partnership. Highly recommend.