Property Redress Scheme
We are a consumer redress scheme, authorised by the Government since 2014, to provide an impartial service that considers consumer complaints about a variety of property related issues.
All property agents who carry out estate, lettings and property management work, have a legal responsibility to belong to a redress scheme and, if at any point, the consumer feels the service one of our members has provided falls short of what is expected, they may be able to raise a complaint.
We also provide redress for other property professionals which includes landlords, and we offer dedicated tenancy mediation helping to resolve tenancy issues and prevent cases needing to go to court.
Our company values: honesty, transparency, integrity, passion and leadership are central to our organisation and guide our actions. We always aim to treat our customers well and respect their needs, be inquisitive while investigating any complaint; always looking to be the best at resolving your property related issues
To join us click here