Outsourced Client Accounting
Client accounting, handled every working day
Outsource the day-to-day client accounting workload to specialists without giving up visibility or control.
We handle your client accounting every working day, including rent collection, landlord and contractor payments, deposit allocation, invoice processing and reconciliation.
There’s no need to change your existing bank or lettings software. If you need either, we can also provide access to a dedicated TLP client account and supported client accounting software.
Day-to-day client accounting
The operational workload taken off your desk
Our team handles the day-to-day client accounting work that keeps your agency moving, every working day.
You keep visibility of the business and your client money. We handle the processing behind it.
- Monitor client account transactions
- Reconcile the client account every working day
- Receipt and allocate incoming funds
- Pay landlords
- Pay contractors
- Pay agency fees
- Register tenancy deposits
- Support ongoing client money compliance
- Carry out the client money audit*
- Send landlord statements from your lettings software
*Included at no additional charge for clients using a TLP client account with a participating Client Money Protection (CMP) scheme, subject to scheme criteria.
Client banking
Keep your existing bank, or use a dedicated TLP client account
There’s no need to change your existing banking setup. We can work with the client account you already use and build our outsourced client accounting service around it.
That said, we generally recommend using a dedicated TLP client account. It makes onboarding quicker, saves you money, and enhances the day-to-day process. You get visibility at all times and the account is used only for your agency’s client money - funds are never pooled with those of other clients.
Established banking relationships
- Client account dedicated to your agency
- Funds never swept or pooled with other agencies
- You have 24/7 view access to your account
- Faster onboarding
- We do not use Electronic Money Accounts
- Save money on bank fees
Client Accounting Software
Keep your existing software, or use ours
We currently support nine leading lettings platforms.
If you already use one of them, there’s no need to change software. Our team can work within your existing setup as part of the outsourced service.
If you need software, we can provide access to LoftyWorks through our sister company, giving you a supported client accounting platform that works alongside our day-to-day service.
People behind the service
Client accounting specialists who understand lettings
You’ll have a dedicated client accounting specialist responsible for the day-to-day running of your account, backed by a wider team trained across the software platforms we support.
Many of our team have worked in lettings, property management and client accounting, so they understand the operational pressures behind the numbers as well as the processing itself.
You’ll also have a dedicated Customer Success Manager, giving you a clear point of contact whenever you need to discuss the service.
- Client accounting specialist
- Fully trained software cover
- Customer Success Manager
- Team cover for holidays and sickness
- Experience across lettings and client accounting
Trust & Controls
Multiple layers of control. Client money protected by design.
Our outsourced client accounting service is supported by segregation of duties, approval layers, and ongoing internal oversight.
We’re ISO 27001 certified, members of the Propertymark Client Money Protection scheme, and maintain Professional Indemnity insurance.
Frequently asked questions
What agents usually want to know
Jamie Fearn
Co-Founder & Director, Fearn Malone
“I got to the point where my business needed to grow so I wanted the experts to deal with the parts that they are experts in. TLP works seamlessly with my business, and I no longer feel the need to control everything.”
No. If you already use a bank and software platform we support, there’s no need to change either.
We generally recommend using a dedicated TLP client account because it can make onboarding quicker and simplify the day-to-day process, but we can work with your existing banking setup too.
If you need software, we can also provide access to LoftyWorks through our sister company.
Every working day. We process and reconcile the client account on an ongoing basis rather than leaving the work until month end.
You’ll have a dedicated client accounting specialist responsible for the day-to-day running of your account. Our onboarding team manages the move across, and we have several fully trained team members on each software platform, so there is always cover for holidays and sickness. You’ll also have a Customer Success Manager supporting your journey.
The biggest factor is usually how quickly we can get access to your bank and lettings software. If you choose to use a dedicated TLP client account, we can usually have this set up within a couple of days, which can help us get you up and running more quickly. Assuming there is no significant remedial work required, most onboarding is completed within a month, and often sooner.
No. The majority of our clients are owner-managed independent letting agents. However we do also support larger multi-branch and franchise businesses that need additional capacity, resilience or day-to-day client accounting support.
We can help identify where the difference is coming from and assess what remedial work may be needed before or during onboarding. Where additional clean-up work is required, we can scope this separately.
Yes. We can open a dedicated TLP client account for your agency. The account remains in TLP’s name, is used only for your agency’s client money and is not pooled with money belonging to other TLP clients. You retain 24/7 view access.
No. We do not use Electronic Money Accounts for client money. Our dedicated TLP client accounts are held with Financial Conduct Authority (FCA)-authorised UK banks, in line with the client money protection requirements for letting agents.
Get in touch
Let's talk about what's landing on your desk
A short, no-obligation conversation with someone who understands lettings. We'll tell you honestly whether we can help, and what the best next step looks like.
