Legal
Cookie Policy
Last updated: 10 October 2026
This Cookie Policy explains how The Letting Partnership Ltd ("TLP", "we", "us") uses cookies and similar technologies on our website, thelettingpartnership.co.uk. It should be read with our Privacy Policy, which explains how we use personal information more generally.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work securely and efficiently, and to give information to the website operator.
We also use similar technologies, such as your browser's local storage and small tracking images (sometimes called "pixels"). In this policy, "cookies" includes these too.
How we use cookies
We use cookies to:
- keep our website secure and working properly;
- remember your cookie choices;
- understand how the website is used so we can improve its performance and usability;
- measure our advertising and see which of our adverts and web pages lead to enquiries; and
- show embedded content from other providers, such as videos.
Except for strictly necessary cookies, we only set cookies if you have agreed to them.
Types of cookies we use
Strictly necessary cookies
These cookies are essential for the website to work and to keep it secure. They include security protection against bots and automated attacks, and remembering your cookie choices.
Because these cookies are strictly necessary, they are always active and do not require your consent under UK law. If you block them in your browser, parts of the website may not work.
Analytics cookies
We use Google Analytics to help us understand how visitors use the website. Analytics cookies collect information such as:
- the pages you visit;
- how long you spend on the website; and
- how you arrive at the site.
We use this information to improve the performance and usability of the website. Analytics cookies are non-essential and are only set after you have given your consent through our cookie banner.
Marketing and advertising cookies
These cookies help us measure and improve our advertising, and link visits to our website with enquiries. They are non-essential and are only set after you have given your consent.
- Google Ads. Google's advertising tags help us understand which adverts lead to enquiries. They may also be used by Google to show you adverts on other websites.
- HubSpot. HubSpot is our customer relationship management and marketing platform. Its cookies record how you use our website and, if you later submit a form, connect your earlier visits to your enquiry. This helps us see, for example, which pages you viewed and which campaign brought you to us before you got in touch. HubSpot also uses small tracking images that record page views.
Embedded content
Some pages include content from other providers, such as customer reviews from Trustpilot. When this content loads, the provider may receive information such as your IP address and device details, and may set its own cookies or use your browser's local storage. These providers are responsible for how they use that information. Embedded content is non-essential and is only loaded after you have given your consent.
The cookies we use
The tables below list the cookies we use. Durations are the maximum the provider sets and can change. Some cookies are set only after you accept the relevant category in our cookie banner.
Strictly necessary
| Cookie | Provider | What it does | How long it lasts |
|---|---|---|---|
| __cf_bm | Cloudflare | Helps protect the website from bots and automated traffic. | 30 minutes |
| _cfuvid | Cloudflare | Helps identify trusted traffic and apply rate limits, for security and reliability. | Session (deleted when you close your browser) |
| __hs_cookie_cat_pref | HubSpot | Remembers the cookie choices you made in our cookie banner. | 6 months |
Analytics
| Cookie | Provider | What it does | How long it lasts |
|---|---|---|---|
| _ga | Google Analytics | Assigns a random ID so we can count visitors and see how the website is used. | 2 years |
| _ga_<container ID> | Google Analytics | Keeps track of your session so we can calculate visits and sessions. | 2 years |
Marketing and advertising
| Cookie | Provider | What it does | How long it lasts |
|---|---|---|---|
| _gcl_au | Google Ads | Stores information used to measure how well our adverts lead to enquiries. | 90 days |
| _gcl_ls | Google Ads | Stored in your browser's local storage. Used by Google's advertising tag to help measure enquiries that follow an advert click. | Until you clear your browser storage |
| test_cookie | Google (DoubleClick) | Checks whether your browser accepts cookies. | 15 minutes |
| hubspotutk | HubSpot | Identifies you as a visitor. It is passed to HubSpot when you submit a form, which links your visits to your enquiry and avoids duplicate contact records. | 6 months |
| __hstc | HubSpot | The main HubSpot cookie for tracking visitors, including when you first and last visited and how many visits you have made. | 6 months |
| __hssc | HubSpot | Keeps track of your session. | 30 minutes |
| __hssrc | HubSpot | Works out whether you have restarted your browser since your last visit. | Session (deleted when you close your browser) |
Some of the services above, including HubSpot, use Cloudflare to protect their own services, so you may also see Cloudflare security cookies (such as __cf_bm) set on their domains. These belong to those providers.
Information we send to Google when you make an enquiry
If you have consented to marketing and advertising cookies and you submit an enquiry or other lead form, we may send Google a "lead conversion" event. This can include your email address and phone number, which are scrambled using a one-way process known as hashing before they are sent. We use this to measure which adverts lead to enquiries. If you have not consented to marketing and advertising cookies, we do not send this information. Our Privacy Policy explains this in more detail, including your rights.
Managing your cookie preferences
When you first visit the website, you will be given the option to accept or reject non-essential cookies.
You can change your mind at any time. Select in the footer of any page to review your choices, withdraw your consent or give consent for categories you previously rejected. Withdrawing consent does not affect cookies set before you withdrew it, and you may need to delete existing cookies in your browser as well.
You can also control cookies through your browser settings. Most browsers allow you to:
- view cookies stored on your device;
- delete existing cookies; and
- block cookies entirely or on a site-by-site basis.
You can find out how to do this on your browser's help pages or at allaboutcookies.org. Please note that blocking strictly necessary cookies may affect how the website works.
You can also use these tools from the providers we use:
- Google Analytics: install the Google Analytics opt-out browser add-on.
- Google advertising: manage your ad settings at adssettings.google.com.
More about the providers we use
Each provider explains how it handles information in its own privacy policy:
Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or how the website operates. Any updates will be published on this page, and we will change the "last updated" date at the top.
Contact us
The Letting Partnership Ltd, registered in England and Wales under company number 04906228. Registered office: Suite B Second Floor, 3 Liverpool Gardens, Worthing, West Sussex, BN11 1TF.
If you have any questions about our use of cookies, please contact: enquiries@thelettingpartnership.co.uk