Accessibility Statement

The Letting Partnership Ltd (TLP) is committed to ensuring that our website and online services are accessible to as many people as possible. We want everyone who uses TLP to have a positive experience, regardless of ability, technology, or circumstances.

We aim to make our website usable and understandable for all users, including those who rely on assistive technologies such as screen readers, speech recognition software, or keyboard navigation.

We aim for the TLP website to conform, as far as reasonably practicable, to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.

These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

To support accessibility, we:

• Use clear, structured layouts and headings
• Aim for sufficient colour contrast between text and backgrounds
• Design pages to be navigable using a keyboard
• Use readable fonts and consistent navigation
• Write content in plain, clear language wherever possible
• Test new features and updates for accessibility issues as part of ongoing development

While we strive to make all areas of TLP accessible, some parts of the website may not yet fully meet WCAG 2.2 AA standards. For example:

• Some older documents or downloadable files may not be fully accessible
• Certain third-party tools or embedded content may have accessibility limitations outside our direct control
• We are actively working to identify and address these issues where reasonably practicable

If you experience any difficulty accessing content on TLP, or if you need information in an alternative format, we want to hear from you.

Please contact us using the details below, and we will do our best to help:

TLP is a private-sector service and is not directly subject to the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. However, we recognise the importance of accessibility as part of good governance, inclusion, and professional standards, and we take our responsibilities seriously.

Accessibility is an ongoing process. We regularly review our website and services to improve accessibility and usability and will update this statement as improvements are made.