Meet the Team

Jennifer Markham

Jennifer Markham

Managing Director

Founder of The Letting Partnership, Jenny has worked in the lettings industry for over 30 years. Prior to setting up TLP she owned and ran her own letting agency and is a long standing ARLA member.

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Jenny is passionate about raising standards in lettings, working with Government agencies and trade bodies to encourage and promote good practice and professionalism within the sector. Away from the office you’re most likely to find her travelling around the UK with her husband and their dogs in a campervan.
Chris Mason

Chris Mason

Operations Director

Chris joined The Letting Partnership in 2018 and was appointed Operations Director in 2021.  He has more than 10 years of experience in the lettings and estate agent industry.

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Chris is responsible for all the day to day running of TLP, including training provision, recruitment and promoting a strong service culture. Outside of work his interests are travelling, local culture, reading, science, nature and football.
Clifford Thomas

Clifford Thomas

Sales Director

Clifford joined us at the end of 2019 and brings nearly four decades of experience in business development. He is passionate about helping agents save time & money in their business by outsourcing their client accounting.

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Clifford is a renowned business development specialist in the B2B service sector. Away from the office Clifford likes to travel around the country in his family motorhome and go cycling and running. He’s also a talented amateur photographer.
Gill Waller

Gill Waller

Compliance & Development

Gill has been with us since 2008. She is an ARLA member with 20 years industry experience. Her role includes keeping the team and our Member Agents up to date with changes in the industry and working on development of internal projects.

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In her free time Gill is an amateur artist and also loves to travel whenever she gets the chance. It’s worth saying ‘konnichiwa’ too as she is currently learning to speak Japanese!
Mannie Tupholme

Mannie Tupholme

Client Accounts Manager

Mannie joined us in 2020 bringing more than 15 years of customer services experience. He oversees the day-to-day management of our Client  Accounts team, ensuring they have the support they need to meet daily goals.

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When it comes to interests outside of work, Mannie says it is all about food, food and more food! His four young children keep him pretty busy too!
Rosie Ribbans

Rosie Ribbans

HealthCheck Manager

Rosie has been with us since 2014 and manages our popular Financial HealthCheck service.  She previously worked in our Client Services team so has a broad understanding of the industry.

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In her free time, she likes to spend quality time with her son and compete in equestrian competitions. She’s also studying for her ARLA exams.
Matt Kemp-Smith

Matt Kemp-Smith

Client Liaison Lead

Matt is our Client Liaison Lead and has been with us since 2018. He is responsible for ensuring our clients receive the very best service and won’t relax until they do.

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Matt also spent two years working as a negotiator for an estate agency. Outside of work, Matt is a new Dad and enjoys spending quality time with friends and family.

John Westwood

John Westwood

Client Onboarding Lead

John has been with The Letting Partnership since 2016 and works closely with new clients to ensure they feel totally comfortable when transferring to our client accounting services.

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He lists designer clothes as one of his interests, so expect him to look dapper when you meet him. He also enjoys eating out, cars, coffee and travelling.

Ocean-Lee Parker

Ocean-Lee Parker

Client Onboarding Lead

Ocean joined us back in 2018 on an apprenticeship and quickly proved herself to be invaluable! She now works with our new clients to provide a seamless migration to TLP

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Outside of work she supports several local charities, and when she gets time she also enjoys baking and spending time with friends whenever she can.

We pride ourselves on the level of service we provide to our clients, but it can only be achieved with a great bunch of people and teamwork…

Meet the rest of the team!

team photo 2022
PDM Estates logo

A service that I didn’t even know I needed

As a new start up business, I was hesitant to have any further additional costs for services, however The Letting Partnership have proven to me that they are a service that I didn't even know I needed. They are likely one of the best decisions I have made as a start up company, and look forward to growing my business with them over the coming years. Their team is always extremely pleasant to talk to, and go above and beyond to help. I am sure I have been a very difficult client with the amount of assistance I have required, but yet never made to feel that way. I could only dream of having a team in my own business like them. Thank you The Letting Partnership

Harry Padam
Phillips & Stubbs- client logo

Worked alongside TLP for over 16 years

We have worked alongside The Letting Partnership now for a period of over 16 years and have never considered changing. We have always used their full service package which means Referencing, Administration, Client Accounting, Compliance and Regulatory updates. Their solid team have always been at the end of the phone, respond to queries immediately and have ensured that we can focus on the front end of our growing business. We consider them to be excellent value for money and feel that they are part of who we are and can highly recommend them to other companies or individuals.

Edward Gailey
Home in Yorkshire logo

Unbelievably Helpful!

Every communication I have had with your team has been met with enthusiasm and a genuine clear undertone of assistance – without question. It’s an absolutely refreshing change to deal with a company that is not only exemplary at what it sets out to do but also INCREDIBLY helpful. Well done to your team!

Laura Bond
client logo- martin & co

Would confidently recommend

I have been working with The Lettings Partnership, as my client accountants, since I took over the Martin & Co Staines upon Thames franchise around 12 months ago. All the team at The Lettings Partnership are always on hand to help and they resolve any issues in an effective, timely manner. Everyone I have dealt with so far have been very personable. Alex Paine and Jake Collins always go over and above to help with any of my queries. Knowing that my client accounting is in safe and capable hands, has allowed me more time to focus on other parts of my business. I would confidently recommend The Lettings Partnership for all your client accounting needs!

Doreen Rose
Boothman Font


I have been using TLP since July 2022 and I honestly could not have coped without them, the amount of time and stress saved with them looking after all the finance is priceless. Whichever member of the team I have dealt with has been superb, very helpful and knowledgeable of the software that I use, therefore if there is something I am unsure of they will go in and check it for me. Thank you to each and everyone one of them.

Ria Font
Baker Sales & Lets- client logo

Fantastic company!

What a fantastic company The Letting Partnership is! From beginning to end, their knowledge is first class, giving you the confidence to know that whatever you come up against there is always someone there to help and guide you. I simply wouldn’t have the business I have without them and cannot recommend them highly enough. If there were 6 star rating they would get it!

Jason Baker
Winkworth logo- client logo

Continually, high level of service.

We have been working with The Letting Partnership for over 6 years now and the level of service is still as high now as it was at the very beginning. The referencing service is efficient and quick, when required.

Anna O’Shea
Berkshire Lets - client logo

Great service

Great service from all department teams, prompt replies to any queries, great legal help and advice when needed, excellent money handling systems and tenant referencing. Can’t speak of The Letting Partnership any higher and would recommend them to any Letting Agent for back office systems. They make our job much easier to do.

Ron Southern
Russell & Butler - client logo

Professional and Efficient

The Letting Partnership deal with all our Deposits and Client accounting and I find them to be helpful at all times. I speak with with the accounts team on a regular basis and they are always quick to respond to any queries I might have and are professional and efficient. Gill and Rosie in Services also deserve a mention as being a pleasure to speak and deal with.

Debbie Rowe
Sheraton Law client logo

Challenges handled with professionalism

The Letting Partnership has been excellent throughout. We gave them a mammoth task that was fraught with challenges which they handled with professionalism and logic. Both Chris Mason and Matt Kemp-Smith were endlessly patient and helpful in helping us with our client accounts.

Sheraton Law
client logo- martin & co

Excellent service from the team at TLP

Having recently purchased a lettings business they (TLP) have been fantastic at looking after our client account whilst we are settling in. Initially dealing with John then more recently with Jake and Alex, they have provided a clear and fuss free service. Would highly recommend this professional and very friendly team should you be in the same position as us as newbies or if you’re feeling dissatisfied with your current provider and looking to change. Thanks TLP

Lindsey Medley
dwell logo

A joy to work with

We are a letting agent in Leeds and The Letting Partnership run our client accounting. Alex Paine is our Client Accounts Administrator and is an absolute joy to work with. Always happy to help and very knowledgeable on the systems we use. Its very comforting to know that we have someone at the end of the phone or on email that can help us not only process our accounts but quickly sort out queries and identify areas of improvement for our business. Thank you Alex, you are a credit to the team!

Ross Harding
client logo- parkers

Fantastic service

We have been working with Mannie and the team at The Letting Partnership for 18 months. They provide a fantastic service. Very knowledgeable, professional and efficient. We would highly recommend them to any busy lettings agent.

Joy Henning
Streets Estates

Excellent personal service, cannot recommend enough!

The Letting Partnership team have been looking after us for a few years and take care of all of our client accounting. They have excellent knowledge of the lettings industry and consistently provide us with sound guidance with client monies and ensuring our clients are totally safeguarded. They keep us up to date with the regular changes and keep us informed with what we need to know to keep our clients and our business protected. If we ever have any queries they are always explained in detail and answered quickly, there's never a trouble getting hold of the person you need to speak to. We are extremely happy with the service and cannot recommend enough.

Mike Griffin
Jacobs & Hunt

First Rate Service

We receive a consistently high level of friendly and professional service from all the team at the Lettings Partnership. Highly recommend.

Caroline Alder